How to reschedule, change a delivery location, and skip or hold a share.

As a member, you have a few different options if you can't receive your regular scheduled share. The specific options available to you may vary according to your farm's policies. Let's review the options and explain how they each work!

Skip your share If you do not wish to receive a share on a given week, you can "Skip" it. A share won't be built for you that week, and no payment will be charged to your credit card. Change of plans? Simply click "Don't Skip" to re-activate that week on your schedule. If you choose to skip a delivery during the customization window for the week, that share will be cancelled. You cannot undo skipping a share during the customization window. Please contact [e-mail] to reinstate your share in this case.

Reschedule your share If you can’t pick up your share, you can choose to reschedule it for a future date. When you reschedule your share, you'll be prompted to pick the next available date at your chosen delivery location. Please keep in mind that if you have a weekly share this means you are opting to get additional shares that week, which results in more than one share for that delivery.  Your payment will be moved accordingly.  Rescheduling is available to members within the same season. If you need to reschedule your share into a different season, please contact [e-mail] to see if this option is available at your farm. 

Change your delivery location If you need to change your delivery location, you can make this change within the same week as the original delivery or can move it to another available week. Your payment will be moved accordingly. See below for specifics. 

Cancel/Hold your share Cancelling your share, or placing a hold on your delivery, will result in forfeiting (cancelling) that share for the week and no additional payment will be charged to your card for that held share. Holding your share does NOT automatically reschedule it!

How to manage your shares scheduled within the next 7 days

1. Log into your Harvie account at www.harvie.farm/login
2. Your next delivery will appear in the "Your Upcoming Week" area of your Dashboard. Choose the action you'd like to take. The options available to you will vary slightly depending on whether the farmer has already begun preparing your next delivery. If they have, you can:
   1. Customize Share Contents
   2. Reschedule: This will prompt you to choose a new date to receive this share, or place it on hold. Completing either of these actions will remove your share from this week's delivery. If you later change your mind and still want to receive the share, you will need to contact [e-mail]  Please note that this option is not available if your farm is using Skip mode. See item 3 for more information.
   3. Skip: This will remove your share from this week's delivery. If you later change your mind and still want to receive the share, you will need to contact [e-mail]
   4. Change Location: If your farm offers multiple delivery locations or days, you can select a different one for this week's share here.

Rescheduling or Skipping a share during the customization window for that share cannot be undone. If you change your mind, you will need to contact support to build you a new share. To make sure this doesn't happen by mistake, there is an extra step in this situation. When you click the "Reschedule" or "Skip" button, you'll be taken to a page like this one, showing the options available to you depending on your farm's settings.

Select the option that works best for you, and click the Skip or Cancel button at the bottom of the page. You will be prompted to confirm your selection.

Click "Cancel" to go back and review your options, or return to customization. Click "Confirm" to remove your share from the delivery. You will be taken to the Deliveries page to review your upcoming schedule.  A success message will appear at the top of the page, and your share will display as "Skipped" or "On Hold".

If the farmer has not yet begun preparing your delivery, you can:

1. 1. Reschedule your next share to a different week. You will be redirected to a page where you can select a new date for your share. 
   2. Skip the share or place it on Hold. You will be taken directly to the Deliveries page. A success message will appear at the top of the page, and your share will display as "Skipped" or "On Hold."
   3. Change Location. You will be redirected to a page where you can select a new location to receive your share.

How to reschedule a delivery, change location, or hold/cancel your future shares:

If you need to make changes to future shares, here are the steps to do that:

1. Log into your Harvie account at www.harvie.farm/login
2. Go to the “Deliveries” tab
3. Choose the delivery you want to make changes to and click from one of the button options below. You can
   1. Change Date (Reschedule) 
   2. Change Location
   3. Skip/Don't Skip or Hold/Stop Hold

If you change your mind within the allowed time period, just log back in and click "Don't Skip" or "Stop Hold."

How to reschedule past held shares:

To reschedule a past held share

1. Login to your account at www.harvie.farm/login
2. Go to the “Deliveries” tab
3. If you have past held shares, those shares will show up on the top of the page with the option to “Remove On Hold”. You will be prompted to choose a new date. The system will default to the next available date. Please note that this option is not available if your farm is using Skip mode.

NOTE: Past held shares will not appear if they are more than 3 months back nor will not appear if there are no valid upcoming delivery dates for them. ie. out of season. Contact [e-mail] if you have questions.