Welcome to call notes and recordings! All video recordings are linked in the call notes below. Just click on a date to view the video recording!
2022
4.13.22 Member Engagement
3.9.22 Gift Cards
2.9.22 Centralized Inventory Q&A
1.12.22 Harvie Success Stories - with Chloe Diegel of Robinette Farms & Mitch Lawson of Rise N Shine Farm
2021
11.10.21 Sourcing with Kelli Kelly of Fallon Food Hub
10.13.21 Holiday Sales
9.15.21 Centralized Inventory
8.11.21 New Farm Stand
3.10.21 Robinette Farms - grocery model
2.10.2021 Crop Planning Decisions with Harvie Reports
1.27.2021 Farm Happenings that sell
1.20.2021 Designing your Signup Page for Conversions
1.13.2021 Why do the pay as you go payment plan?
1.6.2021 How/why to use the new product fields?
2020
12.16.20 Why use the refer a friend program?
12.9.20 What can you do for your members? Navigating Admin
12.2.2020 Marketing Post-Auto renew
11.18.2020 - Final Farm Stand walk through
11.11.2020 - New Products walk through + How products work help doc
11.4.2020 - How to increase ADV with pricing strategies and add on shares + Increase your average box value with pricing strategies! help document
10.28.2020 - How to work with add on producers with Potomac Vegetable Farms
10.22.2020 - How to use auto renew as a sales tool + Auto Renew
10.15.2020 - NEW Farm stand walk through
10.7.2020 - Holiday Promotions Tool Kit Presentation - Presentation and Help Doc
9.23.2020 - Offline payment help doc + Video Recording
8.5.2020 - NEW major updates to Farm Stand
7.29.2020- New BETA Shipments Tool Help Doc + Video Recording
7.22.2020 - How and Why to Use the Support Widget + Video Recording
7.15.2020 - New swap feature (see development notes if you don't want to watch the video)
7.8.2020 - Payment Report
Link to relevant help documentation:
- What happens when a member is issued a refund?
- How does Harvie disburse payment to farmers?
7.1.2020 - New account management process (first 15 min) + general q&A (15 min)
6.24.2020 - Skipped, Stef was on vacation
6.17.2020 - What changes can I make for my members w/ Stef on chat and Pablo screensharing
6.11.2020 - Skipped
6.3.2020 - New routing tool walk through with Kyle
5.27.2020 - Product Inventory walk through with Pablo
5.20.2020 - How the box algorithm works
5.13.2020 - Stef's Zoom didn't record sorry
5.6.2020 - Open office hours/didn't record
4.29.2020 - Harvest Estimate Training walk through with Simon
4.22.2020 - Harvie Pack Line with Robyn at Park Ridge Organics
4.15.2020 - Pop up delivery builder walk through
4.08.2020 - Food packaging and safety chat
4.01.2020 - Pop up review
3.25.2020 - n/a / general conversation
3.18.2020 - n/a / general conversation
3.11.2020 - Farmer Q&A about new swap page
3.4.2020 - How to run a Farminar (webinar) and why you should w/Diane from Riehm Produce Farm
2.26.2020 - What members can do in their profile + new swap screen walk through
2.19.2020 - Member Communication Walk through
2.12.2020 - Customization and Swaps
2.5.2020 - Member Account Management Walk through
1.29.2020 - Email send tool + Adjustments + Adding Products
1.22.2020 - Dashboard Training + Harvie Reports
1.15.2020 - New Harvie Farm Stand Upsell Feature
1.8.2020 - How to use Harvie for Market Style Shares + Help doc
2019
12.11.19 - Home delivery discussion
12.4.19- New Algorithm Discussion w/ Simon
11.20.29 - Harvie and Quickbooks SOP + Help Doc
11.13.19 - New Label Generation with Mike
11.6.19 - How and when Harvie communications with your members
10.30.19 - How to start the process to get a new season set up
10.23.19 - How to create adjustments + what they are + case use scenarios
10.16.19 - How to customize your order confirmation email with a farm happening
10.9.19 - New swaps page walk through
10.2.19 - New auto renew feature + reminder to review the new member profile area
9.25.19 - New adjust delivery cut off time tool for farms
9.18.19 - Customer Journey Work
9.11.19 - Why choose auto renew with Robyn at Park Ridge + Development updates for members: past held shares + pay share balance
9.4.19 (no video recording but call notes are here)
8.28.19 - New cut off time date picker walk through + Swap feature change discussion
8.21.19 - Fall/Winter Set up and Marketing
8.14.19 - Development Updates: HFS + Auto Renew
8.7.19 - CANCELLED
7.31.19 - Driver report + Zendesk update
7.24.19- Farm Stand Development Update
7.17.19 - Mid season marketing chat
7.10.19 - Pay x deliveries + Consumer research
6.26.19 - Different stages of shares: what they mean and what you and members can do
6.19.19 - Payment plan chat
6.12.19 - Harvie at Farmers Market + HFS Communications
6.5.19- Help my image won't upload!
5.28.19 - Farm stand update
5.22.19 - How to create a demo account
5.15.19 - Member features walk through
5.1.19 - How to build a delivery
4.24.19 - Farmer admin tools review
4.17.19 - Zendesk Tutorial
4.10.19 - Instagram Stories with Sarah
4.3.19 - How to build a Harvie Packline with Robyn from Park Ridge Organics
3.27.19 - How to create a social media strategy with Sarah
3.20.19 - On Farm Photography with Jamey
3.13.19- Falcon Ridge presentation on Workplace Farm Share Program
3.6.19 - How to use Harvie data to plan your crops
2.20.19 - Review of new sign up page
2.6.19 - Farm business plans
1.30.19 - Everything auto renew
1.23.19 - Marketing updates
1.16.10 - Auto renew email tool walk through
1.9.19 - Post opt out auto renew
2018
11.27.18 - Retention Report
11.14.18 - Workplace farm shares
10.31.18 - Holiday Promo
10.24.18 - How to use member credits
10.17.18 - Tax talk with Jane at Cullipher Farm
10.10.18 - Development updates
10.3.18 - Development updates
9.12.18 - Development Updates
9.5.18 - Mid season survey results review
8.29.18 - Development updates + farm happenings
8.15.18 - Marketing updates
8.8.18 - Marketing updates / fall + winter season
8.1.18 - Farm photos with Annika at Willow Haven
7.25.18 - On Farm photography with Jamey
7.18.18 - Auto renew and marketing updates
7.11.18 - Feature updates + swap questions
6.27.18 - Farm happenings
6.20.18 - Open office topics