When sending out a lot of emails, you are bound to run into some email issues with members. Below are the steps that you can take to help members troubleshoot when they aren't receiving an email.
1. Ask member to check their spam or junk folder-
While this seems obvious, it is really important to have the member check and make sure that the email wasn't filtered into their spam folder.
*If the member has received the email in spam or promotions, you should recommend that they prioritize/whitelist emails from email@example.com. Here's a helpful outside resource detailing how to whitelist an email.
2. Check the user's 'do not contact' details in Harvie
-Navigate to a member in the 'members' tab
- Select edit
- at the bottom of the base info settings, there is a checkbox "do not contact via email". If this is checked, you can uncheck the box and click save! Please note that certain automated emails are still expected to be delivered to members with this setting checked, because they are essential to the services the member has signed up for. Examples include customization, delivery, and payment notifications. When using the Send Email tool, these members will receive emails for which you select the "Transactional" type, but not "Marketing".